F.A.Q.

Frequently Asked Questions

01 - How long will it take to receive my 25inch?

Deliveries are shipped using an international courier service. (Asendia Management)
Delivery times range from 4 to 9 working days from the date of shipping.
Order processing times are around 10 days.
Due to high volume of requests, production time may vary. You will receive an email on the day your order leaves our warehouse.

02 - Can I send my 25inch anywhere in the world?

Of course, our shipping service delivers all over the world. Typical delivery time range from 4 to 9 working days.

03 - How do I inflate my 25inch? Do I need a gas can?

The product is provided with an inflation valve compliant with legal standards.
It may be inflated easily with no need for a gas can.

04 - I can't complete the creation of my 25inch. What do I have to do?

You'll find a HELP button at www.25inch.me/help/ that will guide you in the creation and customisation of your product.
Or go to www.25inch.me/#contact/ and write to us. One of our operators will answer your request quickly.

05 - Is the product suitable for children?

25inch is a product that complies with legal standards and made with non-toxic, tested materials; it does not include moveable parts or parts that can be detached. It is safe to use therefore although we suggest you pay attention if handled by very small children.

06 - Can I re-inflate my 25inch if it has been deflated?

The product has been conceived so that it can be used several times; we suggest you follow some simple recommendations (written on the package) to avoid any damage.

07 - Do 25inches come in other sizes?

At the moment the product is available in one size only.

08 - I have never received my 25inch or I have received a damaged 25inch. What can I do?

For any problem regarding product delivery or quality, please write to: info@25inch.me.

09 - We're a company and would need to receive large amounts of product. Is this possible?

There is a specific section at www.25inch.me/b2b/ which gives details on the various options provided.